Transforming Customer Service Through Professional Call Answering With James Kademan

Dive into the world of professional call answering services with James Kademan, the founder of Calls On Call. Today, we explore how outsourcing phone management can revolutionize business operations and customer service. James shares his entrepreneurial journey, discussing the challenges of scaling a business and the importance of empathy in customer interactions. This episode offers valuable insights for small business owners and entrepreneurs alike, covering everything from improving customer service to maintaining work-life balance in the fast-paced business world.

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Transforming Customer Service Through Professional Call Answering With James Kademan

We’ve got James Kademan with me. James and I recorded an episode for his show, which is the Authentic Business Adventures Podcast, and had a great conversation both on your show as well as after. James, thanks for being here. Don’t you let everybody know a little bit about who you are, and where you come from, and we’ll jump in. 

Thank you for having me on the show and thank you as well for being a guest on my show. It was good. It’s fun to chat with people in the real estate world because that is not a world that I know very well, but I’d like to know it better. As far as what I have going on, I have been answering service Calls On Call. We answer phones for small businesses because many small businesses are not that great at answering their phone, which leads them to plateau. We help them make some money that way. I wrote a book, The BOLD Business Book, from my experience in owning businesses and helping others. I do a little bit of business coaching, not a ton I learned that in business coaching, you’re trading time for money, which is exactly what I’m trying to teach people not to do. I felt hypocritical in that regard, then I have the podcast, Authentic Business Adventures. 

Where are you located?

I am outside of Madison, Wisconsin, where it’s beautiful three days a year.

Usually, it’s a Tuesday, a Wednesday and a Thursday. 

The days when you’re in the office. It’s all good. 

I knew you were from Wisconsin, but I had to get that out for the audience because not everybody that reads to my show is from the Midwest, but we’re having summer.

With a vengeance. 

It won’t last long. Let’s start at the beginning. What got you into business to start with? 

From Mechanic To Printer Repair: James’ Early Career

I went to school for Graphic Design. While I was going to school, I was also a mechanic. It was interesting looking back at it now, how one thing leads to another that you don’t necessarily know where the path is going to lead you. It does, especially when you’re young I’m going to dare say dumb when I was a kid, going to college. I’m working on this car and it’s winter time in Wisconsin. I don’t know if you know the people that know Snow or Midwest, you get those huge chunks beyond the mud right in front of the mud flap. I got this car in the lift, and you bring the car that’s got all the snow on it into a warm garage, throw it up on the hoist, and those chunks of snow eventually come down. 

They don’t just drip down. A lot of times they come down as one big chunk. I had this huge chunk come. I missed my head, but it got right down my back. The road salt, the snow, the slush, the dirt. That’s when I decided, “I don’t think I want to do this for the rest of my life.” That led to me looking for a job where I was still mechanical but not, getting snow thrown at me or dropped on me. I ended up fixing printers for a living for quite a few years. The interesting thing is I got good at it. I don’t mean that to gloat because right now that’s being a good typewriter repair person. You have a skill, but it’s not very marketable. At the time, color printers were coming about. 

This is a while ago. I was good. It was fun. You get to see different people and you get to see different people for 20 minutes, 1 hour or something like that. It wasn’t like you stuck with them for eight hours or something like that. If you don’t like them, fix your printer and move on. I got good at that and I thought, “This is where I’m going to die. I’m going to keep doing this. It’s going to be amazing.” I had that whole thing in my head like my dad had a guess, or maybe his grandpa. I don’t know. Something where you get a job and you stay there for 80 years or until you die that’s how it goes. From there, I was not paid that well.

The 40 Cent Raise That Changed Everything

I kept being told by my boss, “We’re going to take care of you. Come review time, we’re going to take care of you.” Review time comes, it’s a February day and we go into the little conference room. I’m all excited because I’m like, “This is where I’m going to make some bank.” The manager guy is there with the owner guy. The owner guy gives me a piece of paper and it says, “Here is your $0.40 raise.” I was like, “What is this?” He is like, “That’s your raise. Aren’t you happy?” I’m like, “No, this is garbage. This won’t even pay for an extra lunch.” He’s like, “Jobs are going to China.” I was like, “I don’t think repair jobs are.” Instead of quitting at that moment, I decided, “I’m going to be done,” but I was a little bit smart so I said, “I’m going to build my runway.” 

I decided that I would apply for other jobs. This is back before smartphones and before most people had cell phones. I put the business’ phone number on the job applications so that anyone who was looking to hire me would call the job that I was at and schedule interviews. I’m going to dare say bold, maybe stupid, who knows, whatever. It’s a look on your face. They learned that I’m looking for a job because these places keep calling me. Eventually, I got fired for my attitude. I can’t blame them. 

From there, I worked for another place wrenching on printers. I thought, “This is crazy. Why am I making other people rich?” I decided to go off on my own. I start my own printer repair company. We did well. I ran that for shy of eight years. I went to some networking stuff and then learned that in the business world, people know what networking is. You go into a room, there’s beer or coffee and it’s a bunch of people trying to sell each other on stuff. I met with a life insurance guy and he is like, “I want to learn more about your business.” I’m like, “That’s exciting. This guy wants to learn about my business. I can sell this guy on printer repair.” I meet him for coffee and it turns out that he did not want to meet me to learn about my business. He wanted to meet with me to sell me life insurance.

I’m shocked.

Apparently, I was the only one in the world that didn’t know that that was his goal. I’m like, “I appreciate what you’re doing here. I’m not going to buy life insurance from you,” in the back of my head I’m thinking, “This guy seems like a moron,” “I’m curious how much money is he making because I wasn’t making that much money? I was working very hard and I was doing okay with my own business.” It was a challenge because I was trading time for money. You’re charging hourly rates to fix printers and stuff like that. You are making money on toner and parts and stuff, but it wasn’t. You are not buying a Ferrari or anything like that. 

I asked this guy, “If I were to say yes to this insurance that you’re offering me, how much would you make?” He was cool because he was a younger guy. He was like, “Here’s the situation. This is what I would make.” I think it was like 50% of the initial purchase then you’d get residuals until I either die or stop, I change insurance or whatever. I’m like, “If you get 100 people to do this, you’re making some healthy money. If you do that every year for 5 or 10 years, you’re doing well. You don’t have to be that smart. You have to be nice during one coffee meeting, more or less, talk about death every once in a while and little awkward conversation, but not the end of the world.” 

I’m thinking, “I’m working this hard.” At the time, Amazon was starting to get to be a big thing. There are three distributors and I don’t know if they’re major ones, for a lot of the major manufacturers, Xerox, HP and all that kind of stuff. I couldn’t buy a printer directly from Xerox. I’d go through one of these distributors. I had to pay those distributors like, you pay for a Costco membership? The interesting thing is, when I would go to buy a printer from these distributors, my clients could go on Amazon and buy it for cheaper than what I could buy, buy it, which means that I couldn’t even put a margin on there. That’s a terrible way to stay in business. It’s one of those things where you saw the margin shrinking, the business is not going away, but it’s certainly drying. You’re still trading time for money. 

It seems like as much power and energy as I was putting in to grow this thing, I was more or less maintaining marginal growth. I’m barely keeping up with the inflation thing. I’m like, “I got to find a different game, a game where I’m not trading time for money and a game where I can find a multiplier of some kind.” I am selling the printer repair business. I already had the call answering service going and here we are a little bit smarter than where I was way back then.

You said something towards the end that is interesting. You already had the call center thing opened in conjunction with this. What led you to open the call center? 

Starting The Call Answering Service

An interesting thing coming back around. I had that printer repair company and it was my cell phone then I had some technicians running around, which usually meant that I was mopping up the mistakes or helping them out. I’m driving all over town. I had payroll due in a few days and I didn’t necessarily know how I was going to make payroll. I had money in the bank, but not necessarily enough to cover it I had a lot of IOUs. I had a ton of people who owed me money. I learned about Net 30 after I opened my business, which is a terrible time to learn about Net 30. I had all these people who owed me money, but you can’t pay employees on IOUs. I have this person calling me up and I’m on the highways. I answered the phone. I’m like, “Whatever.”

They’re like, “I was all set to give you my credit card number, but I can tell that you’re driving. I’ll give you a call back later.” This is a person who owed me $600 for months. I’m like, “No, I can take it.” They’re like, “No, I’ll give you buzz later when it’s safer.” I hung up the phone and I was like, “That’s not great. $600 would’ve been enough to help me cover payroll.” They have a fair argument. It’s not safe to be writing, driving, taking a call, cigarette and shifting. 

That should be frowned upon.

I’m like, “For us to scale, I need someone to answer the phones,” but adding to my payroll doesn’t sound like a very good idea when you can barely afford what you have now. I thought, “I can’t be the only small business that has this problem. What if I got a group of businesses together and we shared a receptionist?” I tried that and there were a couple of false starts. I got a business partner. She was helpful because she was in the virtual administration world. Together, we started Calls On Call.

One of those stupid mistakes, we didn’t start the business to make money. We started the business to solve a problem that we didn’t necessarily have to pay for. I got my calls answered by this receptionist, which was great. She was a phenomenal person. We had payroll for that person, then the other companies that we had as clients for Calls On Call were essentially paying for her payroll. It was break-even. I was happy. Calls are answered for my printer repair business. I say dumb because I should have been growing that company instead of growing the one that was dying. Sometimes you push hard on that door that says pull that you think, “All I have to do is push harder.”

That said, once I sold Doc James’ Printer Repair, then I realized like, “This Calls On Call thing is, I don’t want to say it’s running itself, but it doesn’t need me a ton.” We grew it to the point where it’s profitable. It’s doing well. I’m not treating time for money. It’s  one of those things where you’re like, “Maybe I should use this thing, this tool.” At that time, I had it for 40 years already and I didn’t pay any attention to it. Now you’re like, “That is checking every box that I need so maybe let’s go there.” That’s how I ended up solving that phone answering thing. 

Ultimately, is Calls On Call your main thing now? 

It is. Calls On Call is growing. The pandemic was good for us. There are not many things a pandemic is good for. Growing a call and answering service definitely helped. We were able to scale. Another thing with the pandemic hiring locally is terrible. I don’t know what it’s like in your market or was in your market, but for us up until the past months, it was, I don’t want to say impossible because there’s obviously some businesses that are doing it, but it is a struggle. It’s very rare to run anywhere and not see help on signed. I think that’s turning around or I feel like for us that’s turning around now.

We started hiring people nationally instead of just locally because when the government says, “Funny story, you can’t have an office anymore. You got to adapt.” If people are working from home, they can work from home anywhere. Their home doesn’t have to be in our city. That helped us scale because we could then target areas where a job like what we were offering would be incredible for that person because they’re in some small town that they don’t have a ton of opportunity or they have some reason that they can’t work outside of the home, whatever that is good and bad. I guess we’re learning that. It forced us to scale, which has been good. 

Are you only using people within the United States?

They’re all domestic. We tried for a stint to use some company out of the Philippines. I don’t think I’ve made a greater mistake in business than that. In the end, it’s experience and education. The rule that I have is that education is expensive, whether you’re paying for college or paying for a company to do a job that they don’t end up doing. They were brutally terrible. What the salesperson said and what we got were two polar opposite things. We tried, but no. It’s all domestic and has to be. 

The reason I ask that a lot of us in business are using virtual assistants, whether they’re domestic or overseas. I can’t imagine doing business without it anymore. My full-time assistant, who lives in your area of the state, is two and a half hours away from me. She’s virtual. The people I have in the Philippines are phenomenal. It has taken years and trial and error, not even necessarily knowing if what you’re doing is right or wrong until often too late. Once we’ve got the right people in place right now from the Philippines, I absolutely love them.

The Importance Of Empathy In Customer Service

This is not to say that it wouldn’t work or doesn’t work. I want to clarify here. What we are doing or one of the things that put us above the majority, if not all of our competition, at least what I know is the customer service aspect of it, the side and what would happen with the Philippines people is we would have a system in place for them to follow. They followed that system, but they followed it like robots. For example, we answer phones for veterinary clinics. A guy calls in and you can hear his wife crying in the background. He’s got a cat. They have to euthanize the cat, but their veterinarian is not available to euthanize it. I don’t remember why. If it wasn’t because they don’t do it or because he was busy booked, whatever it was, he’s calling this place, our client, to euthanize their cat. 

He’s told, “The cat’s in a lot of pain. We can’t do anything for it.” The cat was seventeen years old or something like that. Cat’s got to be put down. This guy gives this story, lays it out, and the agent says, “What is your name, sir?” That was the first thing they said beyond hello. The guy pauses and he is like, “Steve,” then the agent goes through and asks the questions to fill out the form. Zero empathy. Zero compassion. Zero, “I’m a human. You’re a human. Let’s talk to each other like humans.” I’m not even certain that it was not a bot like it wasn’t AI. This is a few years ago, but I’m like, “Eh.” It was so to the point and exactly bump with zero humanity into it that I’m like, “This doesn’t seem even human.”

I have a conversation with the managers at this Philippines place. The managers, to their credit, they’re incredible and super cool. If they were the people that were answering the phone, we’d probably still be with them, I don’t even know if I’d have domestic employee, but they were not the people that answered the phone. They said very explicitly, “We don’t answer phones. We manage the people that answer phones.” We would take these random phone calls and do essentially audits on them. We randomly land on this phone call with this euthanized or cat. The managers are like, “We score this call at 9 out of 10.”

I was like, “9 out of 10. Tell me why.” They’re like, “According to our system that you created, he did the things.” I’m like, “There was no empathy. There was no compassion. He didn’t show any humanity to help this caller who’s having a rough time.” The manager said, “Empathetic statements. What are some examples of empathetic statements that we could put in the system?” I’m like, “We have to tell people what to say word for word for how to be a nice person?”

A long story, a little bit shorter, is that we were trying to use a company that I think was built for answering phones for your cable company, your cell phone, or places where they don’t want you to call them. They want to annoy you into not calling them when we are answering calls for clients that those clients want you to call and they want our agents to take care of them. It wasn’t a good fit. That’s not to say it couldn’t be a good fit, or if we explored more, it wouldn’t be a good fit. For the voice, the audio, that’s a huge deal in our world. With AI, who knows what’s going to change over the course of years, but right now, domestic as far as I’m concerned, is a must for the voice aspect of the phone calls. 

I would agree. We have a domestic answering service that answers all of our inbound, real estate leads. The challenge that I have with any answering service, and I’d love your opinion on this because it’s something that we struggle with currently, is the first point of contact is whoever that person is answering that phone, if they’re having a bad hair day, it’s going to screw up possibly a $20,000, $30,000, $40,000 or $100,000 deal. We are considering changing from who we’ve been using for several years because the person that we used to have answering the phone exited and now the person that is answering the phone sucks. She’s terrible. My challenge with the whole thing is how do you put a price tag on your service versus another service from a quality standpoint? 

I don’t know how many people you have answering the phone, but let’s say you have a dozen. It’s random, whoever’s phone rings answers at any given time. They’re not assigned to me. Out of the dozen you have in that example, maybe 9 are rock stars and 3 are okay. My problem is that’s the scenario. They got a dozen people on the phones, but I don’t have a designated agent who’s always the one answering for me. How do you play that out in your world because you’re rolling the dice as, as the client?

I had this conversation with a newer employee because of what we do to help resolve that, but I will not say eliminate that because it’s certainly an issue. 

It’s impossible to eliminate it. Let’s be honest. Everybody’s human. Everybody has bad days. 

We answer phones for a wide variety of clients and in every call we have to shift gears. A quick example. We have a landscaper and we also answer phones for a therapist or a therapy group. They have twenty-some therapists. Landscaper, somebody calls up a caller calls the landscaper, we answer the phones this woman is pissed. She’s angry because the color of her landscaping rocks is not the exact gray that were in the palette of whatever design.

She probably laid down $70,000 on this landscaping project. I get it. Yelling. Swearing. Brutal. We don’t replace the rocks. We can’t be like, “We’ll be right there.” We got to connect the people and do the things and get her happy through whatever means our client will allow. Another woman calls her thirteen-year-old daughter found out is suicidal. She calls the therapy company and she’s not yelling, she’s not screaming. She’s not swearing. 

She’s under the circumstances, pretty cool and pretty calm. It was interesting to compare those two calls because we do call audits. You randomly pick calls and see how people are doing. It was interesting to listen to the differences in callers and their individual perspectives on the problems that they had in their lives at that time, “The rocks aren’t the right grave versus my teenage daughter’s suicidal.” You think like, “A rock is not that important if your daughter’s suicidal.” Two different people, but you put your problems in perspective relative to what you have going on in your life right now. We have to be able to shift gears from that one angry phone call and the next time you answer the phone, it may be somebody that’s got a problem that’s bigger, but in the end, it’s their problem in their life. 

They get to judge how big that problem is. We have this whole customer service training that we send people through to help ensure that everyone on our crew is as tip-top as it can be. That said, there are days that we come across phone calls where we’re like, “You could have done that better.” To answer your question, what we do, the process that we have is that depending upon the size of the client will get 3 or 4 leads on that client that they get those 3 or 4 leads get first dibs on the call. To have one person in an ideal world would be great, but people go away. People go on lunch, people go on vacation, insert any reason why that person’s not answering, maybe they’re on another call. We try to get in the neighborhood of four people on each client. 

Those four crew get first dibs on the call. The client has one point of contact, but they can connect with those four people. If there are routine callers, those four people are known. They get known by name to the point that back when we had an office, we had clients that would come and drop off Christmas gifts for their leads. I didn’t get a Christmas gift and the other people didn’t get a Christmas gift because there’s a relationship that gets built between our client and those leads.

You could even argue stronger than some employee-owner or employee-manager relationships because they’re in relatively constant contact with each other. It’s like any other relationship or any other interaction with a person, when you’re talking with them a lot, there’s a connection that happens. You start understanding nuances. You start understanding like, “When they say this, they mean this.” There’s a connection there. It helps because if 1 of those people out of the 4 goes away for whatever reason, now you still have 3 out of the 4, now you can replace that one and you’re only dealing with 25% of the population that you have to change and retrain and all that rather than 100% of the population. 

That was a scenario for us. We had two dedicated reps and the one left. It was medical. It’s not like she left and quit. When we call to spot check and we end up going to voicemail,l I’m not paying a live answering service to end up in voicemail. This is the challenge we’re having. Many of our leads are going voicemail and we know we’re losing deals. I was curious for that reason. That’s why I love this show I get to get answers for my own challenges all the time from my guests. It’s fantastic. It’s self-serving, but it helps everyone else who’s reading too. 

I understand. I’m the same way with my podcast. I learned stuff and I happened to throw it on the internet. If it helps other people, that’s great as well. 

Let’s go a little bit deeper on what you do not only business, but the show is all about living your vision and loving your life, trying to have that world that you want to get up in the morning and be around. You finally built Calls On Call. It doesn’t sound like as much time as when you were in the printer business. how does that look now? Are you in 40, 60 or 80 hours a week or are you able to enjoy life?

I have, what I’m going to dare say is a Midwest work ethic where I always feel like I have to be working. I’m not going to necessarily say that that’s a good thing. I’m going to say that’s helped me build some things and accomplish a lot. It’s also one of those that I don’t know how to relax. I like the idea of retirement, but I can’t even imagine what I would do. 

I’m right there with you. 

That’s one of those things where I was like, “Let’s start a podcast and interview some great people.” The podcast is not monetized yet. In the end that’s, I’m going to dare say donated time or something like that. You’re offering something back to the rest of the world. Hopefully, they listen because I know they’ll get something out of it if they do, like yours. Same thing with writing a book. Writing a book is great. It helps me get my stuff in my head out to the world. It has helped a lot of people, but you’re not making money on it.

Having calls on call has allowed me to essentially work more and not care or think about the financial aspect of it. There’s a great benefit to that. It gives you a freedom that the illusion is when you start a business that instantly you have all the time in the world and they’re like, “Where do you want your yacht?” You get all the money. That’s not exactly how it works. It took me some time to figure out what I can do to bring in cash financially, but also have the time available to enjoy it or to be able to do other things to help the world in other ways. 

That’s the part that I get wrapped up sometimes in what everybody else is doing. I recorded an episode with another guest that’ll probably be out before this one launches. This gentleman has done 34 startups and has done a ton of business. He is three years older than me. We had an awesome conversation. Readers, if you haven’t read that show, go back and read it. His whole message was,” I want to make sure that, that I audit weekly with my wife and with my kids so that we are living the life that we say we want to live the way we said we want to live it.”

It’s very much vision driven. I complimented him. I said, “You took it to a whole new level, way beyond anything that I’ve done with the weekly audit of saying, ‘What did we do for last week?’” to the point where he has his two children, tell him and his wife, “Give us a grade. How were we as parents for the last week?” When I say audit, it’s a full-on audit of business, his relationship with his wife, including their intimate relationship. This show was great. I say all that to say this, going out and building businesses and trying to make money is great, but if you don’t enjoy it, if you don’t take a breath, what’s the point? 

To build something like you’ve done with Calls On Call. I’m in the same boat because I’m trying to grow Generations Of Wealth, real estate acquisitions, and everything that we have going on our Circle Of Trust mastermind, which anybody can check out at ReiCot.com. I got to throw plugs in there when we can. All of these things. It’s hard to not lose sight and lose focus of the important things because we can get sucked in. I know I can get sucked in and most of us are entrepreneurs that are involved in reading to a show like this. 

It’s tough to stop. I remember I was camping with some buddies and they were all talking about the shows that they were watching on Netflix. I didn’t know any of the shows. Maybe I recognize them by name or something like that. All I’m thinking is, “When do you guys have time to sit down and watch all these shows?” They’re talking about the sports stuff, sitting down and watching the football game or baseball game for three hours. Besides watching my kid play baseball, basketball or whatever, I’m not sitting there for three hours. I can’t sit idle that long. it is an interesting thing to think like, “This is a different crowd than what I like talking to.” they’re nice guys. They’re cool guys. I’ve known them for years, but they’ve been running down that W2 path, which is fine. I’m on a different journey. 

I had the same challenge because I coached my son’s Peewee football team for three years and now he’s beyond Peewee and I don’t get to coach anymore, but I coached with three other guys. We had great conversations. I knew all of them personally. They’re great men, great people, but conversations were hard beyond football because we have nothing in common anymore. They have their jobs and they’re all showing up at practice bitching about what happened at work that day. I’m showing up at practice like, “I had a closing. I talked to a great guy named James on a podcast.” I’m all upbeat, and they’re not. It’s hard when they’re great people but you still have to separate yourself from that negativity or it’ll bring you down. 

Experiencing Life Beyond Work

We were at a tournament, I don’t even remember what sport it was for, but we stayed at a hotel and this hotel’s got little water slides. All the kids on the team are playing in the pool and the water slide. They’re having a good time and the parents are sitting in the pool area essentially staring at each other, talking about the umps or the refs or whatever it was. They’re essentially talking about their kids. I’m like, “I get it.” Kids are a big deal. Kids are a huge deal, but I don’t think that that should be the only thing you talk about when you’re not sleeping.

I was having this conversation with another parent there and trying to talk about something other than kids and it wasn’t going anywhere, then I was like, “Screw this. Let me see what’s going on,” because we’re staying overnight here for a couple of nights. I look at my phone and I find out that there’s one of these townie celebrations. It was Cheese Fest or something like that, whatever it was. It happened to be in the little town that we were in. It was six minutes from our hotel. They had a band playing there. I came in. We have twenty kids. That means that we have in the neighborhood of 40 parents plus or minus. I don’t think we need 40 parents to watch 20 kids, “How about half of us or more go to this cheese fest thing, check it out, get out of the hotel? We’re stuck in here for a while.”

You could tell people are apprehensive. I’m like, “What if just the wives go? I’ll stick around here and watch the kids.” The kids didn’t even know we were there. We could’ve all disappeared. They wouldn’t care. They’re old enough. We’re here to make sure no one drowns in the 6-inch water slide. They’re like, “Eh.” One dad and I end up going. We see this incredible band. I don’t even know if I laid down $20 for tickets to get in and see the band. It was dirt cheap. Incredible. We had a blast.

The next day, I had at least six parents who were like, “Did you go?” They wanted to know about this thing because they were just sitting in the pool. I’m like, “Yes, it was a blast.” Every time I go to stay at some hotel with my kids and the families and all that jazz, instead of sitting at the pool, well either I’ll be the one sitting at the pool that other parents can go or I’ll be the one that goes with the crew that’s going to go get out and experience life a little bit other than being the lost puppy for your own ten-year-old kid. It’s a weird dynamic that I’m like, “I got to get out of here.”

I suppose we probably need to wrap this up. I appreciate you giving us some time. How can people follow you? Is there anything we can do to help you to grow Calls On Call? Are you looking for clients? 

I am always looking for clients. It’s grow or die in my world. I imagine yours as well. CallsOnCall.com is the website for the Calls On Call answering service. The podcast that I have is Authentic Business Adventures. You can find that on YouTube as well as all the podcast channels.

It is a fantastic show.

Especially with that Derek guy as the guest. 

I didn’t say that. I said it was a fantastic show. 

I’ve been doing that since late 2017. I’ve had some incredible guests on there, you included as well. I’ve had some not great, but that’s the way it goes. It’s interesting how much you learn just by taking the moment to chat with someone with no agenda other than to hear their story and see what they know that you don’t know. It’s amazing. There’s some people that I thought, “I don’t know how this is going to go,” then you chat with them and you’re like, “I had no idea that you did all this stuff,” or even if you get one little tidbit. It’s amazing. It totally makes it worth your time. 

My favorite part about the Generations of Wealth Show and all the shows I get to be a guest on i’s the preconceived notion that we have. You come on as a guest for me, and I was a guest on your show. We have a little bit of background information about each other before the show starts, but the relationships that can grow and the networking from being on or hosting a show is unbelievable. I usually record 2 or 3 shows in a day. and I stack them up as they get released. I pull back the curtains for those of you reading. That’s what most of us do. We try and get 2 or 3 shows done and then it takes time to get them all produced and edited. 

I may have conversations with somebody specific to real estate investing and an hour later I’m on a conversation with somebody about life insurance. It’s crazy and you all get to listen to it after the fact. Those days are exhausting and you’re also jacked up. You’re my second interview and I’ve got one more. It’s fantastic. Authentic Business Adventures Podcast is a great show. You guys definitely check that out. If you’re looking for Calls On Call, which is CallsOnCall.com, check that out as well. James, thank you so much for giving us your time. Since we don’t live that far apart, I look forward to us getting to know each other as better as well. 

I appreciate it. Reach out anytime. 

We’ll wrap this up. Thanks for joining the show. Please, like, share and do all the things to help us get our show out there as well as other shows like James. Jump on the Generations of Wealth Facebook Group, get interactive on there. Join us on the next one. Until then, go out, live your vision and lLove your life. 

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About James Kademan

James Kademan hangs his hat as the King of the Ring at Calls On Call Extraordinary Answering Service, a shared receptionist company that helps small service businesses all over the country gain and keep clients.